Terms & Conditions

GENERAL – All sales are final. There will be NO refunds for unused items. Items are rented for 24 hours only unless otherwise specified in contract agreement (meaning all items are one day rentals).

  1. DAMAGES – Customer is fully responsible for equipment rented. In case of lost, stolen or damage, customer will be held liable for full replacement cost. Inventory can NOT be wet during the length of rental (due to mold growth). Subject to an additional maintenance fee if any rental item is returned with wax, punctured holes, permanent ink stains, burn marks, sticky adhesives, etc.

  2. OFFICE PICKUP and DELIVERY – Valid Government ID is required to release any rental item from our office. Customer is responsible for picking up and returning items during time specified in the contract. Any item not returned on or before due date, will be subject to late fee of 100% of the rental price. Customer must have an adequate vehicle for transporting equipment safely and bring all necessary resources to safely load and transport equipment (helpers, tie downs, etc). Delivery and Pick up fee varies depending on the area or zip code of the event. Rental prices do not include delivery and pick-up fee.

  3. SET UP – Rental rates DO NOT include set up/ breakdown of tables and chairs. If such service is desired, it is available at an additional cost. Otherwise, customer is responsible for leaving rental items as they were delivered (Protective covers on/ cushions inside bags/tables & chairs re-stacked) ready for pick up after event. Failure to follow protocol, will result in additional labor fee.

  4. PAYMENTS – Balance must be paid in FULL one (1) month before event date. If paying with a Credit or Debit card, a 3% processing fee will be added to the total amount of the invoice.We accept most credit cards and transfers through ZELLE.We DO NOT accept checks.

  5. FOOD/BEVERAGE – All dinnerware & flatware must be removed from any excess food and placed in storage bins provided. Glassware must be emptied of any liquid inside and placed in storage crates provided. Food service equipment must also be free of food and reasonably clean. Failure to follow protocol, will result in additional labor fee.

  6. CANCELLATIONS –No refunds will be issued for any cancellations, under any circumstance (pandemic, natural disaster, weather conditions, etc). Only cancellations made at least 72 hours (3 days) prior to event date qualify to receive store credit. If cancellation is made within the above mentioned time frame, customer will maintain store credit for up to one (1) year from original event date. Subject to current rates and availability when rebooking.

  7. TENTS – It is the customer’s responsibility to ensure the tent size ordered will fit in the property of delivery. Space for tent set up MUST be cleared and free of any obstructions on the ground or overhead. No open flames, tiki torches, or other flamethrowers are allowed underneath the tent. Customer is liable for any damages caused to the tent(s) and is subject to repair/ replacement fees.

  8. INSURANCE - Complimentary: All our customers are protected with our General Liability Insurance (up to $1M coverage). Please request your Insurance Certificate at least two (2) weeks prior to event date.

  9. MILITARY AND FIRST RESPONDERS TERMS AND CONDITIONS: Valid government ID is required. Order must meet minimum of $350 before taxes and delivery Fee. 15% discount does NOT apply to any discounted packages or other equipments currently “On Sale” or special offer. Full payment required. Maximum Discount $500 per customer, per event. Blockout Dates: Thanksgiving Day, Christmas Day, New Year’s Eve. Can not be combined with any other offer/discount.