Frequently Asked Questions

Q.)How much do you charge for Delivery and Pick up?

Delivery & Pick up rate is calculated based on the area where the event is being held. Once the location details are provided, we will calculate delivery/ pick up fee. There is a minimum order requirement for delivery which varies per event zip code.

Q.)How far in advance should I place my reservation?

We work on a first-come-first-serve basis. Once you have your event date and items needed determined, we recommend you place your order ASAP. Inventory is limited during holiday season and on certain days of the week.

Q.)What is your payment process?

We guarantee orders once payment is received in full and can not have any reservations on hold. If you are unable to pay the full amount up front, AND your event is more than (1) one month away, we can accept a 50% deposit. The remaining 50% balance will be deducted 30 days prior to the event date.

Q.)Is set up & breakdown included?

Rental rates do not include the set up or breakdown of tables and chairs. Set up / breakdown service is available at an additional cost. Otherwise, the customer is responsible for leaving rental items as they were delivered (Tables & chairs re-stacked, protective covers on, cushions and linens inside bags), ready for pick up. Failure to follow protocol will result in additional labor fees. 

Q.)What is your cancellation policy?

All payments made on the contract are final. Meaning there are no refunds, however, if you need to cancel your event and notify us 3-4 days prior to the event date, you can receive store credit. Please see Terms & Conditions for more details. 

Q.)Do you offer after-hour pick ups the same day?

Generally, all orders are picked up the day after your event between 9:00am-3:00pm. If you require for us to pick up the same day, there is an After Hour Labor fee which varies depending on the time you need us to be there. Please call our office for more information. 

Q.)Do rental items need to be returned washed?

For kitchenware, we kindly ask that you remove any excess food and empty out any liquids. Once done, please place each item back into bins provided to you. If any table linen gets wet or soaked, we ask that you air dry before placing the inside bags to avoid mold growth.

Q.)What if I need the rental for more than one day?

All rentals are for 24 hours unless otherwise specified in the contract agreement. If rentals are needed for multiple days, please contact our office to inquire about special pricing.

Q.)Can I pick up rental items at the office?

We offer both, customer pick up at our office or delivery for your convenience. For customer pick up, only selected items are eligible with a minimum of requirement of $90.00 before tax. A security deposit is required to ensure rental items will be returned on time as per contract and in their original condition.Pick up at Office will be Friday 10:00am to 2:00pm and Return will be Monday 10:00 am to 2:00pm.Pick up and Return Days / Time may Change during the Holidays Season.

Q.)My venue requires vendors to have insurance. Are you insured?

Yes, all of our customers are entitled to a General Liability Insurance (free of charge). Certificate of Insurance must be requested at least 2 weeks prior to the event.

Please read our Terms & Conditions here.